JustHosts.com Most Terrible Web Hosting Service Defines Scandalous
I do NOT ever take on something so personal as the recent incredibly bad experience I had with a UK web host.But, I’m not sure if it is the current state of the George W. Bush (GOP) great recessionary economy or a sign of the times for future prosperity,but never-the-less this web hosting service could NOT have gotten any worse. Everything that could go wrong – did!
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Foreign nationals customer service agents (more of the same trend by computer companies intent on becoming irrelevant), that spoke very broken English supporting English speaking customers – you thought you were in the mid east around un-educated people. I can tolerate only so much of this – as I will not be dumbed down and relegated to some needy individual that is obligated to take this boat load of crap in order for some other individual to become rich(er) at my expense. So I must blog to the world for the many other luckier individuals to steer clear of justhost.com – disaster in the making waiting for the next round of poor suckers to buy into their novice chaos.
See the log of my (edited for security), email snippets to justhost.com technical support and then determine for yourself if they deserve yours or anybody’s web hosting business. Their chaotic service could be somebody’s college graduate level case study of what NOT to do.
[#*******] New Reseller and need support ASAP
 resellersupport@justhost.com
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Jan 14 (3 days ago) |
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show details Jan 14 (3 days ago) |
Yes – I need a supervisor to contact me ASAP – I do not want 1 hour support when I call a phone number and I do not want godd%*n upgrade crap when I am attempting to get support for a problem I should not even be having !!!
Call or I will quit this godd%*n service and blog until I reduce your customer satisfaction rating to the crap level !!!
Greg
On Thu, Jan 14, 2010 at 12:11 PM, <resellersupport@justhost.com> wrote:
Thank you for contacting the JustHost.com support department, your ticket number is: ******
As we offer 24/7 technical support you can expect to receive a response from us within the hour. For GUARANTEED effective email response within 30 minutes, and to have your own Just Host tier 7 support rep upgrade to priority support. Go here to receive 50% off today;
https://billing.justhost.com/signupv2/view-offers.php?ticket=******&priority
If you think of anything in the meantime which you would like to add to the ticket you have just submitted please reply to this email, and this will attach it to this ticket number. **Please ensure you do not submit multiple tickets, submitting multiple will delay the response of your ticket, and it will not get your query dealt with any sooner**
Kind regards,
Jamie Irish
Technical Support Manager
www.JustHost.comHIGHLY RECOMMENDED: Upgrade to Priority Support and receive a special 50% discount today; https://billing.justhost.com/signupv2/view-offers.php?ticket=*******&priority
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show details Jan 14 (3 days ago) |
Really -
Not Found
The server was not able to find the document (./denveri2) you requested. Please check the url and try again. You might also want to report this error to your web hosting provider. So why do I get this when I go to the link to login ? Do you or anyone there know what you are doing?? You are costing me time and money !!! Fix it !!! Greg
whostmgrd/11.25 Server
On Thu, Jan 14, 2010 at 1:50 PM, <resellersupport@justhost.com> wrote:
Hi Greg,
‘I’ve corrected DNS zone for your domain and reseller privileges’ for your account.
Please access WHM via this link:
http://*******.com:2086/
*******
*******
Please, contact us, if we can further assist to you.
Thank you.Kind regards,
Ivan Dyakov
resellersupport@justhost.com
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Jan 14 (3 days ago |
Reply
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show details Jan 14 (3 days ago) |
I require fluent English speaking support – my name is Greg NOT Georges !
Why does the WHM initial server setup NOT resemble the video instruction. either I do NOT have something still NOT configured right for my reseler account or your instruction videos do not make any sense. Please advise.
I am NOT happy with your support (it took 2.5 hours and I am a god d%*n reseller), if I am going you stay with your service. So far everything has been a cluster fu@k – so what gives… incompetence or inadequate level of support personnel. I need some answers if I am going to continue using your service. The next time I am referred to as Georges you are toast !
The name is GREG !!!
On Thu, Jan 14, 2010 at 3:04 PM, <resellersupport@justhost.com> wrote:
Hi Georges
Please check now and let us know is everything is ok
http://*******.com:2086
*******
*******
Please, contact us, if we can further assist to you.
Thank you.Kind regards,
Ivan Dyakov
Hi Greg, Sorry for the inconveniences. The matter is that WHM version in video…
Jan 14 (3 days ago Reply
Greg to resellersupport
show details Jan 14 (3 days ago) I can NOT login to WHM using assigned link or user name and pw !!!
Whats up with this absolutely crappy service anyway. Are you having an extremely bad day because your service is a nightmare…
On Thu, Jan 14, 2010 at 5:00 PM, <resellersupport@justhost.com> wrote:
Hi Greg,
Sorry for the inconveniences.
The matter is that WHM version in video (http://www.justhost.com/reseller-video) is older than our (we have WHM 11.25.0 )
so interface are different in both versionsAs for the configuration of your WHM – please provide us your problem and we’ll try to assist you as quickly as possible
Please, contact us, if we can further assist to you.
Thank you.Kind regards,
Ivan DyakovJust Host
www.justhost.com
Dear Greg, As far as I can see your reseller account is working fine. I believe… Jan 14 (3 days ago) Reply
Greg to resellersupport
show details 5:10 PM (24 minutes ago)
Greg Kainer
to resellersupport
I have closed my reseller account and want to transfer the domain name *******.com
I can’t take any more of your incompetent service…
Hi Greg
**YOUR ACCOUNT IS NOT CANCELLED – PLEASE FOLLOW THIS EMAIL TO CANCEL YOUR ACCOUNT**
Thank you for your email.
I am sorry to hear that you wish to cancel your hosting account with us. If there is anything we can do to help you change your mind please let us know, by contacting us at billing@justhost.com
To cancel your account please go to http://cancel.justhost.com follow the process, this will show you your refund due and the time-scales for the refund to reach your account. You will need to copy and paste your username and password exactly from your welcome email into the relevant boxes. There must be no spaces.
*Please be aware that only your original login details provided in your welcome email will allow you access to this link*
If your domain has been registered via Just Host and you would like to transfer it to a new registrar, please email support@justhost.com and we can release it ‘60 days’ after it was registered. This is as a result of regulations set by ICANN regarding the transferral of domains. For more information please visit – http://www.icann.org
If you are having difficulty logging into cancel your account, then please contact us on the telephone numbers below:
USA: 1-888-755-7585
UK: 0871-311-0813
AU: 1-888-229-654Thank you for considering us as your web hosting provider.
Have a great day!
Kind regards,
Nick
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Nickolas Pearce-Evered
Billing Representative
www.Justhost.comFollow us on Twitter http://twitter.com/just_host
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
Your message has been sent.
Greg to cancel
Hello -
I already did this (canceled using process mentioned here), and got no email confirmation documenting the transaction.
I am concerned this too is broken like the rest of your service. I have got repeated identical email from two other people in the billing department identical to this email.
Please confirm or advise how this cancellation process can be expedited properly without another level of grief and bumbling from your organization. My patience at this point is all used up !!!
billing@justhost.com
to me
Hi Greg
Thank you for your email.
I can confirm that your acocunt has been cancelled and the refund can take up to seven working days to reach your account.
Please let me know if there is anything else i can help you with.
Kind regards
Kerry
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Kerry Brown
Billing Representative
www.justhost.com
…………..Posted on TheJunction.net…where it all comes together
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